Serving our loyal customers for over 11 years in the Palm Beaches we have answered many questions. Below are some of the most common questions our customers have had. We hope you find it useful. If you still need any assistance do not hesitate to contact us.
- Overnight boarding
- Open play cage less daycare
- Training- in home or in facility
- Pool and Exercise
- Birthday Parties
- Activity Days
- Room Service & Concierge Services
- Specialty Foods and Supplies
VIP opened its doors in February 2004
Yes, we are licensed and inspected every year by Palm Beach County Animal Care and Control.
Our lobby is attended:
Monday to Friday 7am to 7pm
Saturdays 8am to 6pm
Sundays 11:30am to 1pm
VIP is closed for pick up and drop off on the following holidays:
- Thanksgiving Day
- Christmas Day
- New Year’s Day
- Easter Sunday
- Memorial Day
- July 4th
- Labor Day
Rest assured our caring staff is on site with your dog.
Yes, VIP is staffed 24 hours a day, 365 days a year!
Absolutely. We would love nothing more than to show you VIP. There is no need for an appointment to tour our facility. Tour hours are 9-4 Monday to Saturday. Due to our hours on Sunday there are no tours available.
You may check in your dog anytime between
and 11:30am-1:00pm on Sundays.
Checkout is between 7:00 am and 12:00 p.m Monday through Saturday. And between 1130am and 1:00pm on Sunday
Absolutely! Late check out is offered to all guests. Guests picked up between 12pm and 3pm will be charged a discounted half of day of daycare rate of $18.50. Guests picked up between 3pm and 7pm will be charged a discounted full day of daycare rate of $27.00. The late check out all fees still apply even if we are notified in advance.
Absolutely, you can pick up your dog on a Sunday. VIP is open from 11:30am-1pm. We also offer after hours pick up and drop off by appointment. Arrangements must be made prior to or at check-in.
We understand travel plans occasionally change at the last minute. If something has come up and your dog needs to stay additional nights just let us know.
Filling out the reservation request form will give you the pricing for the service type requested. But we also recommend calling for an in-depth quote of our pricing and fees for your particular service request.
Yes we want your dog going home smelling fresh and clean, for dog’s who stay with us 3 or more nights we require an exit bath prior to departure. The fee for an exit bath is $35.00 and includes a warm massaging bath with Buddy Wash Lavender & Mint shampoo, ear cleaning and nail trim.
We recommend making your reservation at least 3 days prior to your dog’s stay. We understand that emergencies happen that may require you to leave your dog, as long as you are present to drop off your dog and have up to date vaccinations we can often accommodate same day requests.
Yes, at VIP all walk-ins are welcome. It’s recommended to make a reservation for boarding, training and grooming.
We accept Visa, MasterCard, Discover, American Express or Cash. CHECKS ARE NOT ACCEPTED.
A deposit is required if your dog stays with us for more than 7 nights. The deposit amount will vary based on the package chosen for your dog’s stay.
All clients must complete:
- Guest Registration
- Client Agreement
- Daycare Release (if requesting daycare)
- Pool Release (if requesting pool)
- Medical Authorization (Mastercard or Visa required)
- Multiple Guest Form (if more than one dog from same family)
- Proof of Vaccinations from your veterinarian
- In addition, we will make a copy of your driver’s license
We require proof of vaccinations from all guests WITHOUT EXCEPTION for Rabies, Distemper, Parvo and Bordatella. We recommend but do not require the canine flu vaccine.
No. Vaccinations do not guarantee that your dog will not get sick. There are several situations that can cause a dog to get sick with stress being one of them. But we do take as many precautions as possible to prevent this. You can rest assured that if your dog does become ill in our care that the necessary medical treatment will be sought from a licensed veterinarian.
In addition to our daily cleaning and disinfecting regimen and strict vaccinations policy, our facility utilizes UV light disinfecting technology in our air conditioning systems which kills airborne and surface bacteria, mold and viruses to ensure your dog is breathing the freshest air possible. We also provide all our dogs filtered water. Our highly trained staff has a combined 50+ years of dog care and handling experience.
Our amenities include:
- Puppy Playground Ramps, Steps and Bridges
- Jolly Pet Balls and Play Toys
- Outdoor play areas
- Indoor play areas
- Air conditioning/ heat
- Luxury suites with TV
- Deluxe suites
- Raised Kuranda Beds
- Grooming and bathing
- On-site boutique
- Room / Concierge Services
Our total foot print is over 24,000 square feet. Taking up an entire city block from Park Place to Kanuga Drive, we have approximately 11,000 square feet of indoor space and approximately 13,000 square feet of outdoor play areas and pool play.
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Yes, we have 6 outdoor play areas. One of the largest outdoor play areas in Palm Beach County our yards are shaded and tree lined.
We do accept social and friendly un-neutered males and unsprayed females at VIP. Males over the age of 6 months must be neutered in order to participate in daycare or group pool play. Un-spayed Females are permitted in play regardless of age. We do not admit female dogs in heat or pregnant or nursing mothers.
Yes. Un-neutered males over 6 months of age of any high risk breed may not be accepted. Spayed and neutered high risk breeds may be admitted on a case by case basis, we are happy to discuss your dog’s history and socialization in making our determination.
If your dog is aggressive with people and/or other dogs, this would not be the best environment for him/her. Please inform us of any aggression or other adverse behavioral tendencies at time of reservation. If you fail to disclose overtly aggressive behavior, we reserve the right to refuse service at time of drop off.
Yes, please do so. Due to differing dietary needs of each dog, VIP does not provide complimentary food for our guests. We ask that you bring your own food for your dog’s stay. Please package dry kibble in individual servings (such as in Baggies or Ziploc bags) or bring your measuring cup from home so we do not over or under feed your dog. We cannot store large bags or bins of food, so measure your servings carefully.
We offer a variety of foods for purchase in our boutique for your dog’s stay. We will select the most suitable food based on your current food selection and add the charge for the appropriate can or bag to your bill.
Generally dogs over 6 months of age do not need a midday meal. However, we are happy to feed your dog 1 meal during it’s daycare stay with us. If you chose to have us feed your dog lunch or dinner, please bring in his/her meal in a pre-measured Ziploc bac with your dog’s name on it.
We feed our hotel guests at 7:30 a.m. and 5:00 pm daily, lunch service is 12 noon.
Of course you can! You are welcome to bring toys, treats and your pet’s favorite bedding to make their stay more enjoyable. However, we cannot be responsible for the condition of these possessions during your pet’s vacation. Soiled, wet or dirty bedding will be removed, laundered and bagged and our bedding will be provided at no charge. Because of space, we cannot accept comforters or large beds over 36 x 36 in size.
Upon your request we will allow multiple dogs from the same family to share a suite as long as you sign the request granting us permission to do so. If you do not sign the request both dogs will stay in separate suites. As a courtesy to our multi dog families we over a discount off of each dog per night when a suite is shared.
We require flea & tick prevention for all guests. In addition to your regular flea & tick prevention regimen, we require all dogs receive a Capstar flea pill treatment upon arrival to VIP which begins working in 30 minutes and last up to 24 hours.
Each owner is required to sign a Medical Authorization form to be kept on file in case of medical emergency. VIP tends to err on the side of caution, if we feel medical attention is needed we will first attempt to contact you, then take your dog to the closest veterinarian. Just like daycare for children, there is a risk of dogs picking up communicable illnesses and or injuries from interacting with one another. VIP is not responsible for the the expenses related to treating any illness or injury which may be caused by your dog’s interaction or housing in proximity to other dogs. Each owner is fully responsible for any medical charges related to the care for their dog.
Please do, you can call us at 561-366-9000. Calling between the hours of 8am and 6pm Monday to Saturday is the best time of day to call and check on your dog.